REFUND & RETURNS POLICY

We want you to be happy with your Kanga Style purchase. If something isn’t right, please review our return policy below.

30-DAY RETURN POLICY

Eligible items may be returned within 30 days of delivery.

To qualify for a return, your item must be:

• Unworn and unwashed

• In its original condition

• Free from stains, odors, damage, or signs of wear

• With all original tags attached

• In its original packaging

• Accompanied by your order number or proof of purchase

Items that do not meet these requirements may be refused.

SALE & FINAL SALE ITEMS

SALE items are eligible for return or exchange under our standard return policy unless otherwise stated on the product page.

FINAL SALE items are not eligible for returns or exchanges.

Items considered Final Sale will be clearly marked “FINAL SALE” on the product page before purchase.

HOW TO START A RETURN

To request a return, contact us at infokangaroote@gmail.com and include:

• Your order number

• The item(s) you would like to return

• The reason for your return

Do not send items back without first requesting a return.

Unauthorized returns may not be accepted.

Once your return request is approved, we will provide instructions on how and where to send your package.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns, including:

• Incorrect size selection

• Change of mind

• Unwanted items

• Ordering the wrong color or product

If your order arrives damaged, defective, or incorrect, Kanga Style will cover the return shipping cost.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at infokangaroote@gmail.com as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

We will review the issue and work with you to make it right.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Final Sale items

• Gift cards

• Items that have been worn or washed

• Items that have been altered

• Items damaged after delivery

• Items without their original tags

• Items with stains, odors, excessive wear, or other signs of use

If you are unsure whether an item qualifies for return, contact us before sending it back.

EXCHANGES

Need a different size, color, or item?

The fastest way to get what you want is to return the original item and place a new order for the replacement item.

Because inventory may sell out, we cannot guarantee that the same product, size, or color will remain available while your return is being processed.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at infokangaroote@gmail.com.

EUROPEAN UNION CUSTOMERS

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must be in the same condition in which it was received, unworn or unused, with tags attached and in its original packaging.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

GIFT CARDS

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

QUESTIONS?

For questions about returns, exchanges, damaged items, or refunds, contact us at:

infokangaroote@gmail.com